ArcaMax

Q: I booked flights with Viva Aerobus from Tijuana to Hermosillo. The airline canceled the flights, and I requested a refund. But Viva Aerobus wouldn't refund it to my American Express card. Instead, it said that it had to wire the money to my U.S. bank account. I sent the airline the details for an international transfer. My bank is Northrop ...Read more

Turo charges Georgina Montalvan $2,338 for damages that she didn't cause. But Turo makes a U-turn, deciding to drop the charges. Then it changes its mind again. Does she really have to pay?

Q: I recently rented a car through Turo in Los Angeles. I delivered the car a day early because I had to catch an earlier flight home. The next day, I ...Read more

Q: I booked a round-trip flight with Aeromexico from Washington, D.C., to Oaxaca, Mexico. Recently, the airline informed me that it had changed my connecting flight to the next day. The new itinerary left me with a layover of more than 8 hours in Mexico City. My flight would arrive at 9:30 p.m., but the connecting flight wouldn't leave until 6:...Read more