ArcaMax

Q: I booked a 17-day National Geographic Expedition to Vietnam, Laos and Cambodia. I'm traveling with four other people. After I rented a car, I immediately reported an issue to the car owner and Turo, whom I rented the car from. But instead of acknowledging the problem, Turo blamed me and charged me $500 for a new paint job. Turo insists that I...Read more

Harrison Coerver has a problem with his upcoming National Geographic tour. One of his days has turned into a more-than-six-hour journey from Hanoi, Vietnam, to Luang Prabang, Laos. Can he get it changed back to a nonstop flight?

Q: I booked a 17-day National Geographic Expedition to Vietnam, Laos and Cambodia. I'm traveling with four other ...Read more

Q: JetBlue lost my all-important bag for 43 days as I left on my 50th anniversary trip to Greece with my children and grandchildren. The bag contained necessary medications for our 30-day stay along with my hearing aids, clothes, my wedding dress for my vow renewal, and heirloom items for the ceremony.

The loss of this bag caused extreme stress...Read more